AUCTIONS
We want your bidding and buying experience to a be simple, convenient and pleasant one. We stand behind what we sell, so that you may bid in complete confidence. Your satisfaction is our top priority.  

Items are sold to the highest bidder. By placing a bid and winning an item, you have agreed to a legally-binding sales contract. 

Bidding on an auction is done in specified increments. The user with the highest successful bid "wins" the auction. Our auctions utilize a Proxy Bidding system. For more details on bidding, see the "help" section above.

WHEN BIDDING
We use shared servers and therefore we can't control uptime or browsing speed issues. To avoid missing out, we strongly recommend that you place your bid early in the auction. The proxy bidding system will keep your maximum bid a secret from other bidders, and will place bids at the minimum increments as needed during the progress of the auction. In this way you will avoid problems from trying to scramble near the close of the auction.

Snipe bidding.....if a "snipe" bid is placed (bid placed very near the end of the auction) the auction ending time is automatically extended. The length of the extension time will vary, anywhere from just a few minutes to much longer. The variable extension time is done to protect the usefulness of this function. The number of auction time extensions is unlimited, until no further bids are placed.

In the rare case of internet downtime problems or extreme site slowness near the conclusion of the auction, we may re-open the bidding and and/or extend the auction. We expect this will occur very rarely. In this case only, any emails notifying winning bidders of auction results, are null and void for those affected auctions. No auction is complete or final until the winning bidder receives a manually-emailed billing invoice for that item from North American Glass.

PAYMENT
We accept personal checks, money orders, cashiers checks, or US currency for payment. We also accept PayPal for items when specified on the item page. We will not charge you additional fees or surcharges for the use of Paypal. For personal checks, we may choose to wait for bank clearance prior to shipping your items. This would only occur if you are a customer who is new to us. Otherwise, there would of course be no delay. PAYPAL USERS NOTE: Please wait until you receive an invoice by email before attempting to use Paypal. The total will not be correct until you are invoiced by email.

BUYER'S PREMIUM
A 10% buyers premium applies to items that you win. The buyer's premium is added to the final closing price and reflected on your invoice.

SALES TAX
We are Registered Retail Merchants in the state of Indiana. State law requires that we collect 7% sales tax for items shipped to Indiana residents, and for items picked up at our location here in Indiana. If you are an Indiana Registered Retail Merchant buying for resale, send us a completed exemption form to be exempt from sales tax.

SHIPPING
We will ship any item that we sell, at your request. We pride ourselves in careful, safe, and lightning-fast shipping. We ship via the US Postal Service with insurance. We do not hire third parties to do our shipping for us. You pay a preset flat rate cost for shipping (see item page), plus insurance cost (based on the insured value)....there is no additional charge. If you purchase multiple items, we are more than happy to ship them together and save you money on postal fees.

RETURNS
Your satisfaction is of the utmost importance to us. You may bid with confidence, as we offer full return privilege for any item found to be mis-catalogued. Notify us within 72 hours of receipt to obtain a return authorization. Tel: 812.466.6521. All sales become final at the conclusion of the 72-hour inspection period.

DAMAGED ITEMS FOR SALE
We seldom offer damaged or repaired glassware items, but occasionally do place a few hard-to-find pieces up for auction which have damage. Note that any items described as repaired or damaged (i.e, those termed as "broken", "repaired", "cracked", "fissured", "chipped", "bruised", having "starred potstones", "flashes", "flakes", "fisheyes", and etc) are offered as is, and are not returnable....always bid accordingly.

INSURANCE
Although extremely rare, shipping damage or lost packages can occur. Except for the most inexpensive items, postal insurance is mandatory for all purchases. If you were to discover shipping damage, save all packaging materials, and contact us immediately.